Understand the basic idea

Pro bono is commonly used to describe legal work provided without charging the client a professional fee. The American Bar Association’s Model Rule 6.1 encourages public service, particularly for people with limited means. It is a model professional standard, not a nationwide promise that every person can require a particular lawyer to take a case. Locally adopted rules may differ.

Distinguish the service from the organisation

A legal aid office may employ staff attorneys, coordinate volunteers, or use both. A pro bono programme may arrange advice from a lawyer who also has a separate practice. The practical question is who will help you and in what capacity. Ask whether you are speaking to an intake worker, a clinic adviser, or someone considering ongoing representation.

Ask what the offer includes

A short consultation, review of a document, negotiation, and full court representation are different commitments. Ask which task is offered and where it ends. If a lawyer answers one question, do not assume that they have agreed to file your papers or attend a hearing. Write down any further step that requires a separate decision or referral.

Separate lawyer fees from other expenses

Even when the lawyer’s time is free, ask about filing, service, copying, expert, or other expenses that might arise. Find out who would pay, whether advance approval is required, and whether a waiver or assistance programme might apply. A clear cost discussion helps prevent confusion later; it does not mean that a free professional service is somehow less valuable.

Check acceptance before relying on representation

Submitting an application or joining a waiting list is not confirmation that someone is handling your case. Ask how you will be told if help is accepted and what you should do while waiting. Keep court notices and urgent dates visible. If the programme cannot assist, request a useful next lead and clarify whether its response concerns eligibility, capacity, or the type of matter.

Make the next conversation easier

Your preparation checklist

  • What exact service is being offered?
  • Who is responsible for the next action?
  • Could there be expenses other than lawyer fees?
  • Has representation actually been confirmed?

Reference points: ABA Model Rule 6.1; ABA Free Legal Help FAQ. Model rules and general descriptions do not guarantee eligibility or representation. Reviewed October 5, 2026.

General information for U.S. readers. Confirm the current requirements and deadlines with the relevant provider, court, or qualified lawyer.